Overview
Associate Center Manager Jobs in Mumbai, Maharashtra, India at CultFit
Title: Associate Center Manager
Company: CultFit
Location: Mumbai, Maharashtra, India
This job is provided by apna.co Job Title: Associate Centre Manager – Cultfit
About The Role
The Centre Manager is the face of a Cultfit centre and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.
Key Responsibilities
- Sales & Business Growth
Own monthly targets for memberships, renewals, and upsells.
Drive walk-in/trial conversions through effective consultations.
Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.
- Centre Operations Management
Ensure smooth daily operations using the prescribed checklist tools.
Oversee class schedules, trainer punctuality, and session readiness.
Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
Address operational gaps related to attendance, bookings, equipment, or facility.
- Member Experience & Engagement
Build strong rapport with members to create a welcoming, community-driven environment.
Resolve escalations and ensure a smooth before/during/after-class experience.
Capture and document feedback from members and trainers for continuous improvement.
Uphold Cultfit’s service quality and act as the primary representative of the centre.
What Success Looks Like
Meeting/exceeding sales and conversion targets.
A consistently smooth, compliant, and high-performing centre.
High member satisfaction, retention, and NPS.
Strong centre ambience, audit scores, and operational excellence.
Qualifications & Skills
Bachelor’s/Diploma degree.
2–5 years of experience in sales, operations, hospitality, retail, or service roles.
Strong communication and customer-handling skills.
High ownership and problem-solving ability.
Good to have: Passion for fitness, wellbeing, and community building.
Work Schedule
Split Shift
Morning shift: 5:30 AM to 9:30 AM
Evening shift: 5:00 PM to 10:00 PM
Weekly Off
One day off per week, aligned with centre requirements.
Variable Incentive
Variable incentive will depend on sales and operational performance. In recent months, the average incentive payout has been around INR 15,000 per month.
Why Join Cultfit?
Comprehensive health insurance and wellness benefits.
Exclusive access to Cultfit workouts, enabling you to transform your own fitness journey.
Be part of Cultfit’s mission to #makehealtheasy for millions.
Exposure to sales, operations, customer experience, and business performance.
High-growth environment with performance-based advancement.
