Assistant Store Manager

Position Philosophy: The duties of the Assistant Manager position are to be performed by demonstrating and encouraging Stan’s Merry Mart’s core values.

The Assistant Manager position is primarily responsible for the complete retail operations and sales store-wide. The position also provides back up, and supports the Store Manager during his/her absence.

Essential Duties and Responsibilities:

Employee Relations

• Review all Secret Shops with employees to identify opportunity areas, and correct all issues. Retrain when necessary. Reward and recognize those with excellent scores.
• Set the example to all Associates by serving customers store-wide, and provide needed advice or information.
• Supervise Associates to maintain high levels of productivity and morale, set an example when managing Associates on the floor.
• Intervene to bring about prompt settlement of employee complaints, whether between employees or employee and company.
• Assist Store Manager with conducting yearly employee evaluations each month (by month end) to provide feedback for improvement and growth opportunities. (90 days, yearly)

Customer Service

• Promote Customer Service as our #1 priority.
• Facilitate the concept of Every Customer Every Time on the floor.
• Drive customer satisfaction by ensuring that all customers are acknowledged, customer needs are met, and concerns are resolved quickly.
• Assist customers with complaints, and settle them at the lowest possible level. Involve Store Manager only when absolutely necessary.
• Review all “Customer Engagement Survey” results as they become available twice per year, and work with staff to improve percentages by a minimum of 2%.
• Submit at minimum two (2) Employee Observation sheets to the Store Manager on a weekly basis and provide coaching to the employees to ensure consistency of service to all customers.
• Is totally familiar and competent in conducting and adhering to all processes for management – 1-2-1s, huddles, floor observations, store walk-throughs, department checklists, and any other assigned processes for management
• Understands and manages the MOD process and is part of the MOD schedule as needed.
• Utilize all quarterly store meetings to provide customer service training to the staff.
• Promote, coach and teach “The Stan’s Way” approach to customer service to all employees.

Budgets and Payroll

• Assist in monitoring payroll percentages on a monthly basis to ensure compliance with established budgets and take corrective measures as necessary.
• Help to control overtime hours to meet budget.
• Reviews headcount with HR prior to additions or terminations.

Inventory Control

• Direct the shipping, receiving and inventory flow for the store
• Regulate retail inventory to reduce shrinkage, maintain appropriate stock levels and ensure report accuracy

Communications

• Forecast scheduling needs on a monthly basis to meet customer demand and oversee work schedules.
• Continually keep store staff sufficiently informed about plans, projects, policies and procedures, such that all staff members have an appropriate and positive level of buy-in to all levels of store operations
• Check communications received via email from office and/or customers at least once per day
• Utilize Trello as main communication vehicle – daily updates posted re operations walk- throughs, tasks, and overall communication.
• Reply to customer issues within 24 hours.

Coaching and Training

• Identify appropriate training for store associates and oversee all training requirements on a monthly basis for all associates (New-Hire orientation, on-the-job training, and vendor training).
• Hire, train and develop retail staff with goals for growth and success in their positions, provide performance feedback and recognize accomplishments.
• Assist with conducting quarterly store meetings to communicate store/company goals, and provide appropriate training to the staff.
• Utilize and conduct with other management daily huddles to facilitate training topics and coach the staff.

Safety Compliance and Housekeeping

• Enforces safety policies and procedures on a daily basis; is a safety role model.
• Enforces housekeeping procedures on a daily basis to ensure and maintain the best store appearance
• Conduct monthly preventative safety and fire inspections, and take appropriate actions to correct all issues. Work with office to obtain appropriate approvals for quoted repair estimates.

Additional Requirements:

• High School Diploma or General Education Degree (GED) or equivalent combination of education and experience.
• Must have previous management experience and/or sufficient retail knowledge
• Technically skilled in basic computer knowledge and software (such as, Word, Excel, Email, internet research)
• Must have good written and oral communication skills
• Ability to provide motivation and leadership to employees store-wide.

Required Knowledge Skills and Abilities:

• Place proper priorities on work to be done.
• Have good concept of overall management responsibilities.
• Keep well informed on facts important to management.
• Fair and impartial in dealing with employees.
• Communicate well with others, and work well as part of a retail team.
• Provide motivation and leadership company-wide.
• Provide and accept constructive suggestions and instructions.
• High degree of analytical skills, and the ability to delegate and be self-directed.
• Superb written and verbal communication skills
• Excellent organizational and project management skills
• Be technically proficient in using Epicore Software and have a fundamental understanding of how information flows through the system.
• Possess a vast product knowledge of hardware, clothing and sporting goods related products along with a willingness to learn. At least 3 to 5 years of managerial and supervisory experience in business management.
• Technically skilled in basic computer knowledge and software (such as, Word, Excel, Email, internet research)
• Develops and maintains client relationships and strategic partnerships throughout the organization, including employees, management staff, other organizations, external HR professionals and the general public.
• Always polite and attentive to customers and staff.
• Dress appropriately and according to company policy.

Physical Demands:

• The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Tasks involve the ability to exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching and crawling.
• Must be able to stand and walk for extended periods of time.
• Requires the ability to reach, bend, balance, lift and transport various objects weighing up to 30 lbs. repeatedly throughout the shift; at times, product weight may reach 50 lbs. Requires the ability to move heavy product with assistance.

Location: 17341 | Othello Ace Hardware

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal…just like it ought to be. While others have become large and impersonal, at Ace, we’ve remained small and very personal. That’s why we say a visit to Ace, is like a visit to your neighbor.

Pay: $24.00 – $27.00 / hour

Benefits:

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Employee discount
• Profit sharing

Job Type: fulltime

Schedule:

• 8 hour shift
• 10 hour shift
• Weekend availability
• Day shift
• Night shift

Education: High school degree

Work location: On-site