Overview
Area Manager – Sparks Education (All Brand) Jobs in Jakarta Metropolitan Area at Seven Retail
Title: Area Manager – Sparks Education (All Brand)
Company: Seven Retail
Location: Jakarta Metropolitan Area
The Area Manager is responsible for driving sales growth, ensuring excellent operations, and leading multi-center teams across Sparks. This role oversees Student Advisor/Academy Manager teams, ensures each center meets enrollment targets, maintains high service quality, and strengthens leadership capability within the branches.
Key Responsibilities
Sales Leadership & Enrollment Growth
- Lead and motivate sales teams (Student Advisors / Academy Managers) to achieve enrollment and conversion targets across multiple centers.
- Review and analyze sales funnel performance, identify growth opportunities, and implement continuous improvement strategies.
- Develop effective sales initiatives, local marketing efforts, and partnership activities to increase visibility and generate leads.
- Mentor sales teams to strengthen communication, follow-up, and closing skills.
Operational Excellence
- Oversee day-to-day operations of preschool and sports academy centers to ensure service consistency and operational efficiency.
- Ensure compliance with operational standards, safety guidelines, SOPs, and customer experience benchmarks.
- Conduct regular center visits to review performance, identify gaps, and support leaders in problem-solving.
- Establish customer-focused processes to enhance service quality and student/parent satisfaction.
People Leadership & Development
- Mentor and develop Center Leaders, School Principals, Academy Managers, and Student Advisors to build strong leadership capability and accountability.
- Conduct performance evaluations, coach low performers, and support improvement plans.
- Coordinate with HR on staffing needs, manpower planning, and teacher/coach allocation when needed.
Parent & Customer Relationship Management
- Ensure each center delivers an excellent parent experience, resolves escalated concerns professionally, and drives strong retention programs.
- Build and maintain strong relationships with parents, community partners, and external stakeholders to enhance brand reputation.
Business Alignment & Reporting
- Review center performance regularly and align operational strategies with company goals.
- Prepare detailed reports and insights to support decision-making and regional growth strategies.
- Contribute to strategic planning for business expansion and long-term development.
Requirements
- Bachelor's degree from any major.
- 4–6 years experience in sales-driven operations, preferably as Area Manager/Multi-Unit Manager.
- Proven ability to manage multiple branches/outlets and lead large teams.
- Strong track record in hitting sales targets, improving conversion, and executing growth strategies.
- Skilled in analyzing sales & operational data to drive decisions.
- Excellent leadership, coaching, communication, and problem-solving skills.
- Customer-focused with experience handling escalations professionally.
- Hands-on, organized, and able to manage priorities across multiple locations.
- Background in education (preschool, tutoring, academy) is a strong plus.
- Willing to travel regularly to centers.
