Overview
Accounts Receivable / Customer Service Representative Jobs in Springfield, MA at Winter Sports Retailers
About Us
Winter Sports Retailers (WSR) is a collective of the best specialty snowsports retailers in the U.S.
Formed after the merger of Snowsports Merchandising Corporation [SMC] & Sports Specialists Ltd [SSL] in the spring of 2024, WSR is owned and directed by specialty sports retailers for specialty sports retailers. WSR connects the best retailers with the strongest brands in the winter sports industry, facilitating mutually beneficial partnerships and serving snowsports enthusiasts across the country.
WSR comprises more than 120 ski specialty retailers, representing 300+ doors in 33 states, and has purchasing programs with more than 160 major brands in the snow sports industry.
Job Description
The Accounts Receivable / Customer Service role is a key component of the WSR team, operating as the primary contact for members and suppliers regarding payments and disputes. AR/CS staff handles the posting and application of member payments, generation of member account statements, communication and resolution of invoice disputes, collections efforts via email and telephone, and additional data entry and bookkeeping tasks as needed.
The ideal candidate for this role will have a strong understanding of basic bookkeeping and account principles and previous experience in accounts receivable, bookkeeping, and/or customer service. Desired skills will include proficiency in accounting software and Microsoft Excel, a strong attention to detail, and excellent communication skills.
Job Duties
- Record and reconcile member payments, including checks, ACH, and wire transfers.
- Monitor and apply payments accurately against open invoices.
- Address and resolve discrepancies between payments and invoices.
- Respond to member inquiries regarding billing, payments, and account discrepancies.
- Collaborate with members and suppliers to assist in resolving disputes.
- Build and maintain positive relationships with members to facilitate prompt payment.
- Generate account statements and maintain accounts receivable status records and collection effort records.
- Monitor accounts receivable aging and identify overdue accounts.
- Contact members to follow up on outstanding balances.
- Maintain accurate records of invoices, payments and communications.
- Review and release invoices in Accounts Payable and Accounts Receivable with a high degree of accuracy.
- Escalate unresolved issues to management as needed.
- Ensure compliance with company policies, financial regulations and internal controls.
- Additional data entry, AR, customer service, and/or bookkeeping tasks as needed.
Experience
- Proven experience (2+ years) in accounts receivable, bookkeeping, and/or customer service with financial elements.
- High school diploma or equivalent required. Associate’s degree preferred.
Skills
- Proficiency in accounting software.
- Proficiency in Microsoft Excel.
- A strong attention to detail.
- Excellent verbal and written communication skills.
- Exceptional organizational and time management skills.
- Ability to prioritize tasks, manage workload efficiently, and meet deadlines in a fast-paced environment.
Pay: $24.00 – $26.39 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid sick time
- Paid time off
- Retirement plan
Work Location: In person
Title: Accounts Receivable / Customer Service Representative
Company: Winter Sports Retailers
Location: Springfield, MA
